Terms of service
Terms of Service
Welcome to Sarla Group
Thank you for visiting Sarla Group.These Terms of Service govern your access to and use of www.sarlagroup.net, including all purchases, services, products, and content available through our website. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.
About Sarla Group
Sarla Group is an Indian handcrafted lifestyle and wellness brand dedicated to creating sustainable wooden wellness products, artisan-made gifts, and thoughtfully personalised handcrafted collections. Our products celebrate traditional craftsmanship while embracing modern quality and ethical business practices.
Eligibility
By placing an order through our website, you confirm that: You are at least 18 years of age or have permission from a parent or legal guardian. The information you provide is accurate and complete. You are legally authorised to use the payment method provided.
Handmade Products
Every Sarla Group product is individually handcrafted. As each piece is made using natural materials, slight differences in: Wood grain Colour Texture Shape Engraving Hand-finished details are natural characteristics of handcrafted products and should not be considered defects. These variations make every product unique.
Product Information
We make every effort to ensure that product descriptions, photographs, dimensions, and pricing are accurate. However: Colors may vary slightly depending on your screen settings. Handmade products may have minor size or finish variations. Product packaging may change without affecting product quality. We reserve the right to update product information without prior notice.
Personalised Products
For engraved or customised products: Customers are responsible for providing accurate personalisation details. Please carefully review names, initials, spellings, and dates before placing your order. Once production begins, personalised orders cannot be cancelled or modified except where required by law or in cases of manufacturing defects.
Pricing & Payments
All prices displayed on our website are shown in the applicable currency at checkout. Unless otherwise stated: Prices do not include customs duties or import taxes for international orders. Secure payments are processed through trusted third-party payment providers. We reserve the right to change prices at any time before an order is confirmed.
Order Acceptance
After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not guarantee acceptance. We reserve the right to refuse or cancel an order if: Payment cannot be verified. Incorrect pricing or product information has been displayed. Products become unavailable. Fraudulent or suspicious activity is suspected. Legal or regulatory requirements prevent fulfilment. If payment has already been received for a cancelled order, a full refund will be issued.
Shipping & Delivery
Shipping information, estimated delivery times, customs duties, and tracking details are available in our Shipping & Delivery Policy, which forms part of these Terms of Service.
Returns & Refunds
Our return, exchange, cancellation, and refund procedures are explained in our Cancellation & Refund Policy, which forms part of these Terms of Service.
Intellectual Property
All content on this website, including but not limited to: Product photographs Product designs Logos Branding Graphics Text Artwork Product descriptions Videos is the property of Sarla Group or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.
Acceptable Website Use
You agree not to: Misuse our website. Attempt unauthorised access to our systems. Upload malicious software.
Copy or reproduce website content without permission. Use our website for unlawful activities.
Third-Party Services
Our website may include links to third-party websites or services such as payment providers, shipping companies, or social media platforms. We are not responsible for the content, privacy practices, or availability of these third-party services.
Limitation of Liability
To the fullest extent permitted by applicable law, Sarla Group shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products. Nothing in these Terms limits any consumer rights that cannot legally be excluded.
Force Majeure
We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including: Natural disasters Government actions Customs delays Labour disputes Transportation disruptions Internet outages Public health emergencies
Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on this page with the updated revision date. Continued use of our website after changes are published constitutes acceptance of the revised Terms.
Governing Law
These Terms of Service are governed by the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in India, unless otherwise required by applicable consumer protection laws.
Contact Us
If you have any questions regarding these Terms of Service, we are happy to assist you.
We aim to respond to enquiries within 24 business hours.
Thank You
Thank you for choosing Sarla Group. By supporting our handcrafted products, you help preserve traditional craftsmanship, encourage sustainable living, and celebrate artisan communities across India.
Last Updated: June 2026