Terms of service

TERMS & CONDITIONS

Welcome to SARLA ("we," "our," "us"). By accessing or purchasing from our website, you agree to these Terms & Conditions.

1. About SARLA

SARLA is a handmade artisan brand offering handcrafted wooden wellness tools, Zardozi bags, artisan decor, and other traditional handcrafted products.

Website: www.sarlagroup.net

Email: info@sarlagroup.net

2. Handmade Product Disclaimer

All SARLA products are handmade by skilled artisans.

Because of the handcrafted nature of our products:

  • Minor variations in wood grain, color, embroidery, texture, finish, stitching, or dimensions are natural.

  • No two handmade products are exactly identical.

  • Such variations are not considered defects.

This applies especially to:

  • Wooden wellness tools

  • Wooden massage rollers

  • Reflexology tools

  • Zardozi bags

  • Embroidered accessories

  • Artisan home décor

This aligns with your FAQ statements regarding handmade variations. 

3. Product Information

We strive to display products accurately.

However:

  • Colors may vary due to monitor settings and photography.

  • Dimensions are approximate.

  • Product descriptions are provided for informational purposes.

SARLA reserves the right to modify product specifications without prior notice.

4. Personalization Orders

For personalized products:

  • Customers are responsible for providing correct initials, names, or customization details.

  • Personalized items cannot be returned or exchanged unless damaged or defective.

  • Once production begins, personalized orders cannot be cancelled.

5. Pricing

All prices displayed on the website are subject to change without notice.

Prices:

  • May be listed in INR, GBP, USD, EUR, or other currencies.

  • Exclude customs duties and import taxes unless stated otherwise.

Customers are responsible for any local import duties, VAT, GST, customs clearance fees, or taxes imposed by their country.

6. Order Acceptance

SARLA reserves the right to:

  • Refuse any order.

  • Limit quantities.

  • Cancel orders due to pricing errors, stock shortages, fraud concerns, or technical issues.

If payment has already been processed, a full refund will be issued.

7. Shipping & Delivery

Orders are shipped through trusted courier partners.

Estimated delivery times are guidelines only.

SARLA is not responsible for delays caused by:

  • Customs clearance

  • Weather conditions

  • Courier disruptions

  • Public holidays

  • Force majeure events

Risk transfers to the customer once the package is handed to the courier. Your current shipping policy already includes courier-delay protection language. 

8. International Orders

International buyers are responsible for:

  • Import duties

  • Customs taxes

  • VAT

  • Brokerage fees

  • Country-specific regulations

SARLA cannot predict or control these charges.

9. Returns & Refunds

Please refer to our separate Refund Policy.

Refunds may be granted for:

  • Damaged products

  • Defective products

  • Incorrect items received

To request a return:

  • Contact us within 7 days of delivery.

  • Provide photographs of the issue.

  • Include order details.

Personalized products are non-refundable unless damaged or defective.

10. Wellness Product Disclaimer

SARLA wooden wellness tools are intended for:

  • Relaxation

  • Massage

  • Wellness routines

  • Self-care practices

Our products are NOT medical devices.

They are not intended to:

  • Diagnose diseases

  • Cure illnesses

  • Prevent medical conditions

  • Replace professional medical treatment

Customers should consult qualified healthcare professionals before using wellness products if they have medical concerns.

This clause is extremely important for your massage rollers, reflexology tools, fascia tools, and acupressure products.

11. Intellectual Property

All content on this website including:

  • Product photographs

  • Logos

  • Designs

  • Product descriptions

  • Graphics

  • Text

belongs to SARLA and may not be copied, reproduced, or distributed without written permission.

12. User Conduct

Users agree not to:

  • Use the website unlawfully.

  • Attempt unauthorized access.

  • Upload harmful software.

  • Copy website content.

  • Interfere with website functionality.

13. Limitation of Liability

To the maximum extent permitted by law, SARLA shall not be liable for:

  • Indirect losses

  • Consequential damages

  • Lost profits

  • Loss of business

  • Data loss

Our maximum liability shall not exceed the amount paid for the relevant order.

14. Force Majeure

SARLA shall not be responsible for delays or failures caused by:

  • Natural disasters

  • Floods

  • Fires

  • Epidemics

  • Government restrictions

  • Labor disputes

  • Transportation disruptions

15. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Bhopal, Madhya Pradesh, India.

16. Changes to Terms

SARLA reserves the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this website.

Continued use of the website constitutes acceptance of revised Terms.

17. Contact Information

SARLA

Website: www.sarlagroup.net

Email: info@sarlagroup.net

Phone:+91 9826468100