Frequently Asked Questions


1. Are your products truly handmade?

Yes. Every Sarla product is crafted by hand using traditional methods passed down through generations. Our artisans work without industrial machines, embracing time, texture, and imperfection.

2. Will my product look exactly like the photo?

Not exactly — and that’s the beauty of it. Due to the handmade nature and natural materials, each piece may vary slightly in grain, shade, or finish. These variations are a mark of authenticity and craft, not flaws.

3. What kind of wood do you use?

We use ethically and legally sourced wood, often from naturally fallen trees. Wood type may vary depending on the region and season, as our artisans work with what nature provides — not what factories dictate.

4. Do you follow sustainable practices?

Yes. We’re deeply committed to sustainability:

  • We use legally sourced wood

  • Our finishes are eco-friendly and non-toxic

  • We follow a low-waste, made-to-order model

  • Packaging is biodegradable and plastic-free

5. Can you provide proof of sustainability or ethical sourcing?

‍ ‍Our Sustainability & Ethical Sourcing Records

At Sarla, sustainability is not just a claim. We maintain sourcing, packaging, to support responsible and ethical production.

  • Naturally Fallen Wood Sourcing
    Our wooden products are made using wood sourced through official Forest Department invoices, where the material is recorded as naturally fallen wood. This helps us avoid unnecessary tree cutting and supports responsible use of existing natural resources.

  • Documented Material Proof
    We keep invoices and sourcing records for our wood purchases to maintain traceability and accountability in our production process.

  • Recyclable Paper Packaging
    Our packaging is made using paper-based materials that can be recycled. We avoid unnecessary plastic and use simple, responsible packaging wherever possible.

  • Handmade by Skilled Artisans
    Our products are handcrafted by artisan partners using traditional woodworking skills, small-batch production, and careful finishing methods.

6. Do artisans receive fair compensation?

  • Artisan Agreement Records
    We maintain written artisan agreements that define product quality, ethical working expectations, responsible sourcing, no child labour, fair working practices, and confidentiality.

  • Fair Payment Documentation
    We keep artisan payment receipts and records as proof that our artisan partners are paid for their work. These records support our commitment to fair and transparent artisan relationships.

7. What if my product has imperfections?

Small knots, natural lines, or uneven textures are not defects — they are evidence of real hands and natural materials. If your product is damaged in transit, please contact us within 5 days for a resolution.

9. Do you ship internationally?

Yes, we ship worldwide. Shipping charges are calculated at checkout and may vary by location. Customs or duties may apply depending on your country.

10. Can I return or exchange my item?

Due to the made-to-order and handmade nature of our work, we do not accept returns or exchanges unless the product arrives damaged. However, customer satisfaction is our priority — please reach out and we will assist you.

What types of products does SARLA offer?

SARLA specialises in handmade wellness products, including hand-carved accessories, home décor, and wellness tools from indigenous South Asian artisans. Our offerings are curated to blend heritage, sustainability, and luxury, crafted to meet the demands of conscientious consumers.

You can find authentic handcrafted wooden accessories by SARLA, featuring our exclusive collection of Bhil Pithora paintings and wooden wellness tools, crafted by artisans from indigenous communities. Explore our online store for these unique, eco-friendly pieces.

Does SARLA sell handcrafted wooden accessories?

Yes, SARLA is in the process of offering live experiential workshops focused on traditional crafts. These curated learning experiences will provide insights into sustainable craftsmanship and ancient art techniques. Stay tuned for updates as we roll them out!

Does SARLA offer traditional craft workshops?

SARLA supports traditional artisans by sourcing products directly from generational artisans in Madhya Pradesh, India. We work closely with artisans to ensure they are paid fairly and are empowered through sustainable, eco-friendly practices. By releasing our products in small, ethically sourced batches, we ensure that each piece respects both the artisan's tradition and the environment.

How does SARLA support traditional artisans?

Where can I buy ethical handcrafted products online?

You can purchase SARLA's exclusive handcrafted items directly through our website, which features our latest collection. Additionally, we also partner with select e-commerce platforms to showcase our products and provide greater accessibility to our international customers.

Are there online stores that sell handwoven baskets made by local artisans?

Yes, SARLA offers handwoven baskets made by local artisans in India. These beautiful, sustainable pieces can be found on our website and select online marketplaces, each showcasing the skilled artistry of local weavers.

What are some ethical brands offering traditional handicrafts?

Sarla is a proud ethical brand offering traditional Indian handicrafts, alongside other like-minded brands such as Fabindia, Okhai, and Dastkar. Our shared commitment is to sustainable practices, fair trade, and empowering artisans to continue their craft for future generations.

Supporting artisans who preserve traditional crafts is simple! By purchasing products from SARLA, you are directly supporting artisans who use sustainable techniques and ensure the continuation of their cultural heritage. You can also engage with us on social media to spread awareness about the importance of these crafts.

How can I support artisans preserving traditional crafts?

SARLA offers international shipping on all our handcrafted products. We ensure timely delivery, with all orders carefully packed to ensure safety. For specific countries, shipping fees and delivery times may vary. Please check our website for more details on shipping policies.

What is SARLA's shipping policy for international orders?

Can you recommend places to buy handcrafted jewellery that supports artisan communities?

SARLA offers an exclusive collection of handcrafted jewelry created by skilled artisans from South Asian communities. Each piece tells a story of tradition and craftsmanship. Browse our curated collection online and directly support the artisan community.