Shipping and delivery

Shipping & Delivery Policy

Worldwide Shipping from India

Thank you for choosing Sarla Group. Every product we create is thoughtfully handcrafted in India by skilled artisans using sustainably sourced natural materials. We are proud to deliver our handcrafted wooden wellness products to customers around the world with care, transparency, and reliability.

Countries We Ship To

We currently ship to most countries worldwide through trusted international courier and postal partners. If your country is not available during checkout, please contact us and we will do our best to assist you.

Order Processing

As each product is handcrafted and carefully inspected before dispatch, orders are generally processed within 1–3 business days.

Personalized or engraved products may require an additional 1–3 business days to ensure the highest quality craftsmanship.

You will receive an email confirmation once your order has been dispatched.

Estimated Delivery Times

Delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, and destination.

Destination Estimated Delivery:-

  • India 2–7 Business Days

  • USA & Canada 7–14 Business Days

  • United Kingdom 7–12 Business Days

  • Europe 7–14 Business Days

  • Australia & New Zealand 8–15 Business Days

  • Rest of the World 10–20 Business Days

Please note that delivery estimates are not guaranteed and may occasionally vary due to circumstances beyond our control.

Shipping Partners

We work with reliable national and international shipping partners to ensure safe and secure delivery of every order.

Depending on your destination, your order may be shipped using:

  • India Post Registered International Service

  • International Courier Services

  • Express Shipping Partners (where available)

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where applicable).

You can monitor your shipment throughout its journey using the provided tracking information.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or local handling charges imposed by your country's customs authorities.

These charges are determined by your local government and are the responsibility of the buyer.

Unfortunately, Sarla Group cannot control or predict these charges.

Sustainable Packaging

Every Sarla Group order is carefully packed using eco-friendly, recyclable, and plastic-free packaging wherever possible.

Our packaging is thoughtfully designed to protect your handcrafted products while minimizing environmental impact.

Many orders also include complimentary gift-ready presentation, making them perfect for thoughtful gifting.

Handmade Product Disclaimer

Every Sarla product is individually handcrafted using natural materials.

Because each piece is made by hand, slight variations in wood grain, colour, texture, engraving,

and finish are natural characteristics that make every product unique.

These variations are a mark of authentic craftsmanship rather than defects.

Delivery Delays

While we always strive to deliver your order within the estimated timeframe, occasional delays may occur due to:

  • Customs inspections

  • Public holidays

  • Extreme weather

  • Transportation disruptions

  • Local postal delays

  • Events beyond our reasonable control

If your shipment is delayed, our team will gladly assist you in tracking your order.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

Orders returned because of an incorrect or incomplete address may require additional shipping charges for reshipment.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery (or expected delivery) and include:

  • Your order number

  • Photographs of the package (if damaged)

  • A brief description of the issue

We will work closely with the shipping carrier to resolve the matter as quickly as possible.

Returns & Refunds

Please refer to our Returns & Refund Policy for detailed information regarding returns, exchanges, cancellations, and refunds.

Need Assistance?

Our customer support team is always happy to help.

We aim to respond to all enquiries within 24 business hours.

Thank You

Thank you for supporting handmade craftsmanship, sustainable living, and ethical manufacturing.

Every purchase from Sarla Group helps preserve traditional artisan skills while bringing beautifully handcrafted wellness products into homes around the world.

Last Updated: April 2026