Privacy policy
Privacy Policy
Your Privacy Matters
Welcome to Sarla Group.
Your trust is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
This Privacy Policy explains how we handle your information when you visit ,contact us, or purchase our handcrafted products.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
Sarla Group is a South asian handcrafted lifestyle and wellness brand creating sustainable wooden wellness products, artisan-made gifts, and personalised handcrafted collections for customers around the world.nf
Information We Collect
Depending on how you interact with our website, we may collect:
Personal Information
Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Company Name (if applicable)
Order Information
Products Ordered
Personalisation Details (engraving, initials or custom text)
Gift Messages
Order History
Technical Information
When you browse our website, we may automatically collect:
IP Address
Browser Type
Device Information
Pages Viewed
Website Usage
Cookies and Similar Technologies
This helps us improve website performance and enhance your shopping experience.
How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Respond to enquiries
Personalise handcrafted products
Send order confirmations and shipping updates
Improve our products and website
Prevent fraud and maintain website security
Comply with legal and tax requirements
We never sell your personal information.
Marketing Communications
If you subscribe to our newsletter or promotional emails, we may occasionally send:
New product launches
Exclusive offers
Wellness inspiration
Artisan stories
Seasonal collections
You can unsubscribe at any time using the link included in every marketing email.
Payment Security
For your security, Sarla Group does not store your payment card information.
Payments are securely processed by trusted third-party payment providers.
Cookies
We use cookies to:
Improve website performance
Remember your preferences
Analyse website traffic
Enhance your shopping experience
You can manage or disable cookies through your browser settings.
Please note that disabling cookies may affect certain website features.
Sharing Your Information
We only share your information when necessary to operate our business.
Trusted partners may include:
Payment Processors
Shipping & Courier Companies
Website Hosting Providers
Analytics Services
Email Communication Platforms
These partners only receive the information necessary to provide their services and are expected to protect your information.
International Customers
As we ship products worldwide, your information may be processed by trusted service providers
located in different countries for payment processing, shipping, or website hosting.
We take appropriate measures to help ensure your information remains protected.
Data Security
Protecting your personal information is one of our priorities.
We use appropriate technical and organisational security measures to help safeguard
your information against unauthorised access, disclosure, misuse, or loss.
While no online service can guarantee absolute security, we continually work to maintain secure business practices.
Data Retention
We keep your information only for as long as necessary to:
Complete your order
Provide customer support
Meet legal and tax obligations
Resolve disputes
Improve our services
When your information is no longer required, it is securely deleted or anonymised where appropriate.
Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw marketing consent
Request a copy of your personal data
Object to certain types of data processing
To exercise these rights, please contact us using the details below.
Children's Privacy
Our website is intended for adults.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that such information has been collected, we will promptly delete it.
Third-Party Websites
Our website may include links to third-party websites such as payment providers or social media platforms.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before sharing personal information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services,
legal requirements, or business practices.
Any updates will be published on this page together with the revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
We aim to respond to all privacy-related enquiries within 2 business days.
Our Commitment
Every Sarla Group product is handcrafted with care, and we believe your personal information deserves the same respect.
Thank you for trusting Sarla Group.
Last Updated: June 2026